Privacy Policy
Same-day appliance repair from a local team — 18 factory-trained technicians, 4.79★ across 871 Google reviews. The $59 service call is free if you proceed with the repair, and every job is backed by a 90-day parts-and-labor warranty.
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Last updated: 2026-05-20
Who we are
Berne Appliance Repair (operating under DBAs Berne Appliance Repair, Berne Appliance Repair, and Norma Appliance Repair — see /credentials) is a Florida-registered residential appliance repair business serving Miami-Dade, Broward, Palm Beach, plus Gulf Coast counties (Hillsborough, Sarasota, Collier, Pinellas, Lee). Our headquarters is 1001 N Federal Hwy #230, Hallandale Beach, FL 33009; we also operate a Boca Raton office at 131 S Federal Hwy #533.
What information we collect
When you submit a service request through our website forms, by phone, or by SMS we collect:
- Name + phone + service address — required for dispatch.
- Email (optional) — for appointment confirmations and warranty receipts.
- Description of the issue — appliance type, brand, model, and the symptom you describe.
- Technical data — IP address and browser/device info collected automatically via IONOS hosting logs.
- Cookies — first-party cookies for site functionality and aggregate analytics. See our Cookie Policy.
How we use it
- To dispatch a technician and complete your repair.
- To send appointment confirmations, arrival ETAs, warranty receipts, and follow-up service reminders.
- To improve our service via aggregate, non-identifying analytics on what people search and which services they request.
- To respond to inquiries you initiate (forms, phone, email, SMS, social).
We do not sell, rent, or trade your contact information. We do not send unsolicited marketing email or SMS — communications are limited to your active service request or follow-up on prior service.
Calls and text messages (TCPA)
By submitting our contact form or sharing your phone number with us, you agree that Berne Appliance Repair may contact you by phone call or SMS at the number you provide regarding your repair request. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text, or by telling our dispatch you no longer wish to be contacted.
Third parties we use
- Google Analytics 4 — aggregate site analytics with anonymized IP.
- Resend — transactional email delivery for lead notifications.
- HousecallPro — dispatch CRM that stores work orders and service history.
- Stripe / Square — payment processing for card transactions.
- Google Maps — embedded maps on city and service pages.
- Yelp — reviews widget on selected pages.
Each vendor is bound by its own privacy terms; we use them strictly for the operational purpose listed above and do not authorize them to use your information for their own marketing.
Retention
We keep service and customer contact records for the duration of the 90-day warranty period plus 2 years for tax and dispute-resolution purposes. You may request earlier deletion by emailing us — subject to legal and tax record-keeping obligations.
Your rights
- Request a copy of the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion (subject to retention above).
- Opt out of analytics: enable browser-level “Do Not Track” or “Global Privacy Control” — we honor both. Or install the official Google Analytics opt-out extension.
- California residents: CCPA rights apply. Email us with a brief description of your request; we respond within 30 days.
Security
Our site is hosted on IONOS with HTTPS in transit. Card payments are processed directly by Stripe/Square — we do not store full card numbers on our servers. Service history lives in our dispatch CRM with access-controlled accounts.
Children
Our service is homeowner-focused. We do not knowingly collect personal data from anyone under 13.
Updates
We may update this policy. Material changes are posted with a new “Last updated” date. Continued use of our site or service after the date posted constitutes acceptance.
Contact
Email: bernerepair@gmail.com
Phone: (754) 345-4515 · (954) 569-8550 · (561) 858-9919
Address: 1001 N Federal Hwy #230, Hallandale Beach, FL 33009
See also: Terms of Service · Cookie Policy
Benefits of working with us
18 repair
technicians
discount
available
29,400+ services
completed
11 years
in business
available by
appointment
consultations
available
About us
Berne Appliance Repair has kept Miami and South Florida homes running for 11 years. Our team of 18 factory-trained technicians has completed more than 29,400 service calls, repairing refrigerators, washers, dryers, ovens, ranges, dishwashers and more for families and small businesses across the region.
We earned a 4.79-star rating from 871 reviews by showing up on time, diagnosing honestly, and fixing it right the first time. Same-day appointments are available, and every repair is backed by experienced people who treat your home with respect.
What can we do for you?
Dryer repair
Our 18 technicians dispatch same-day across South Florida and the Gulf Coast.
Parts on the truck, written warranty, service call applied to the repair.
Washer repair
Washer not draining, not spinning, or stopping mid-cycle? Front-loaders and stacked condo units are daily work for our 18 technicians.
Drum bearings, pumps and shock-absorber kits for Samsung, LG and Whirlpool ride on the truck — most washer repairs close on the first visit, backed by a 90-day warranty.
Microwave repair
Microwave running but not heating, sparking, or tripping the breaker? Built-in and over-the-range models are usually worth repairing — replacement means cabinetry work.
We test magnetrons, diodes and door switches in one visit; the $59 service call is free if you proceed with the repair.
Dishwasher repair
Standing water in the bottom, dishes coming out dirty, or an error code that will not clear? We run dishwasher calls across Miami-Dade, Broward and Palm Beach every day.
You approve a written quote before any work starts, and every repair carries a 90-day parts-and-labor warranty.
Range, stove, cooktop and oven repair
Burner not lighting, oven running cold, or an induction cooktop that stopped recognizing pans? We repair gas and electric ranges, wall ovens and cooktops every week.
Igniters, bake elements and control boards for Whirlpool, GE, Samsung and LG are stocked on the truck — the $59 diagnostic is waived when you proceed with the repair.
Refrigerators, wine coolers, ice-machines repairs
Refrigerator not cooling, ice maker gone quiet, or wine cooler running warm? No-cool calls get priority routing — in South Florida heat a full fridge cannot wait.
Parts on the truck, written warranty, service call applied to the repair.
Equipment we service:
Do you need help with your firm's machines?
With extensive experience in serving businesses, we offer fast and cost-effective solutions for a variety of technical machines – from washers and refrigerators to dryers and ovens. Trust us for efficient service tailored to your business needs.
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Ronald l. (Hialeah, FL)
texted thru yelp app and got a reponse with 10 min. pricing for diagnostics was very reasonable. repair pricing was in line with other companies. have to admit guy was knowledgeable and when he left everything was working good. wife was extremely happy as she could not dry our clothes.
definitely recommend this company as very reliable and fast to get out to fix my problem
Jason O. (North Miami Beach, FL)
We recently had Berne Appliance Repair service our fridge. The technician was great and did an amazing job defrosting and cleaning the internal parts of the fridge. It's working like brand new!
I would recommend then to anyone that needs appliance repairs.
Vincent (Fort Lauderdale, FL)
Needed to have a new cooktop installed . spoke with Eugene and he was able to schedule a install time the very next day. The Technician Is-Mael came to install the appliance very professional, A few cabinet modification were needed to install the new unit but was completed with no issues.