Pride Lift Chair Repair | VivaLift Motors & Remotes

4.79★ · $59 service call · same day

Same-day slots most days, 7 AM–9 PM. 19 factory-trained technicians, 4.79★ across 1,300 customer reviews — the $59 service call is waived when you proceed with the repair. $59 covers the visit and diagnosis and is credited to the repair if you go ahead. If you don't, it's the only charge.

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Pride lift chair repair at home, from Miami and Boca Raton to Tampa, Sarasota and Naples. VivaLift!, Heritage, Infinity, Oasis and Essential chairs that stopped mid-lift, will not move at all, work in one direction only or lost the heat and massage. The $59 service call is credited to the repair you approve.

(754) 345-4515 — Dispatch
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Pride’s owner’s manual explains several common lift chair complaints, and some of them are not breakdowns. Before booking a visit, two checks from that manual are worth a minute of your time. The rest is where a technician comes in: motors, transformers, hand controls, junction boxes and the lift mechanism.

Two things to try first

A dual-motor chair that will not move

Pride says the two motors can get out of sync, and a pressure-sensitive safety switch then stops the chair. The reset is to press UP and hold it until the chair is fully raised, which resets the motor positions.

A chair that stopped halfway up

The transformer has an internal thermal shutoff. Wait ten minutes and try again. Pride rates the motors for two minutes of running followed by eighteen minutes off, so a chair worked hard can simply be cooling down. If it keeps happening, the motor or the transformer needs a look.

What we repair on Pride chairs

Works in one direction only

Pride’s manual points to a sticking button, which means the hand control may need replacing. We test the remote and its cable before ordering one.

Heat or massage stopped

Those run through a junction box. We check the box, its connections and the green light on the transformer, then the heat pad or massage unit itself.

Motor replacement

Pride’s procedure is to raise the chair fully, unplug it, turn it over and pull the cotter and clevis pins that hold the motor. Infinite-position models have two motors. On some older Pride chairs the motor is an Okin Delta Drive; Pride’s own replacement sheet lists that Okin part number against its motor.

Battery backup

Pride chairs use either two 9-volt batteries or a lithium-ion pack, and the backup is meant to return a reclined chair to sitting once during an outage. The 9-volt batteries do not recharge: Pride says to replace them after every outage and every six months, and to take them out if the chair stays unplugged for more than an hour.

Plugging it in

Pride does not allow extension cords. It does allow a single-outlet, UL-listed plug-in surge protector of at least 1,000 joules, plugged straight into the wall. With summer thunderstorms, that is the setup we suggest. The serial number sits on the steel lift frame near the back of the motor and on the wooden frame under the scissor mechanisms; we need it for parts.

Warranty: what Pride pays and what you pay

Pride covers the scissor mechanisms and the lift frame for life, for the first owner. On Heritage, Infinity and Oasis chairs, the motor, heat pad, hand control, massage unit and transformer or control box are covered for four years, then discounted: 25% in year five, 15% in year six and 5% in year seven. Other collections have shorter terms. Pride does not pay for labor, service calls or shipping at any point, and parts not bought through an authorized Pride provider are excluded.

That means a Pride owner pays for the visit either way. If the part is under warranty, order it through your Pride provider and we install it. If it is not, we source the part and do the whole job.

Where we repair Pride lift chairs

South Florida: Miami, Hallandale Beach, Fort Lauderdale, Coral Springs, Boca Raton and West Palm Beach. On the Gulf Coast: Tampa, Wesley Chapel, St. Petersburg, Lakewood Ranch, Cape Coral and Bonita Springs. For other brands, see lift chair repair.

Frequently asked questions

My Pride lift chair will not move at all. What should I do?

If it is a dual-motor chair, press UP and hold it until the chair is fully raised; Pride says this resets motors that went out of sync. If nothing happens, check the outlet and the light on the transformer, then call us.

Why did my Pride lift chair stop halfway?

Most likely the thermal shutoff in the transformer. Wait ten minutes and try again. If it happens often, the motor or the transformer needs service.

Does Pride pay for the repair visit?

No. Pride’s warranty covers parts on its own terms but never labor, service calls or shipping. We can install a warranty part you get from your provider.

Can I plug my Pride chair into a surge protector?

Yes, a single-outlet UL-listed plug-in surge protector of at least 1,000 joules, straight into the wall. Extension cords are not allowed.

Which areas do you cover?

South Florida from Homestead to Jupiter, Tampa Bay, Sarasota and Manatee, and the Naples and Fort Myers area. Call (754) 345-4515 with your ZIP code if you are not sure.

Book a Pride lift chair repair

Call (754) 345-4515 or use the form below. Tell us the model name, whether it has one motor or two, and the serial number from the lift frame if you can reach it.